Shipping and Return Policy
Welcome to Leet Hair! Our primary focus is ensuring your satisfaction by streamlining order processing and ensuring efficient shipping. Please take a moment to familiarize yourself with the following details:
- Order Processing: Once you place an order, we swing into action within 48 to 72 hours, Monday through Friday. Our team works diligently to get your items ready for shipping promptly.
- Shipping Timeframe: After processing, the shipping journey begins. Generally, it takes around 1-3 business days for your package to arrive at your doorstep. However, during peak periods like Black Friday and Christmas, it might take 7-14 business days for tracking updates. We kindly request your patience during these busy times.
- Shipping Partner: Our trusted partner for shipping is USPS. Most of our USPS orders reach their destination within 1-3 business days after we drop off the package at the post office.
- Confirmation and Tracking: As soon as your package sets off, you'll receive a quick confirmation email with a tracking number. This allows you to stay informed about your package's journey until it reaches you.
- Address Verification: To ensure a seamless process, it's important for your shipping and billing addresses to match. If there are any discrepancies, please reach out to us immediately. In case an order has already been shipped and needs to be resent due to address issues, there could be additional charges.
- Additional Costs: Please be aware that taxes and shipping costs are factored into the total amount during the checkout process.
Safeguard Your Shipment: We strongly recommend opting for shipping protection through (Route) during the checkout process. This service provides a safety net in the unfortunate event of loss or theft during transit. Keep in mind that if you choose not to include this protection, any loss or theft of the package will be beyond our control.
Resolution for Lost Packages: If your package goes astray, kindly initiate a claim with the company (Route) from which you purchased the protection. They will swiftly guide you in resolving the issue. Should you need further assistance, don't hesitate to get in touch with us.
Fraud Prevention Measures: Ensuring your security is paramount. To enhance fraud prevention, our website has implemented advanced alert systems. We kindly request all customers to verify their identity. Rest assured, if verification is necessary, we will directly reach out to you. It's essential to keep your email and phone number up to date for a smooth process.
- Timeframe for Returns: You have a 5-day window to initiate a return for your hair products. Make sure to ship the item(s) back to us within this time frame.
- Refund Processing Time: Once we receive the returned item(s), we will promptly process your refund. You can expect the refund to be issued within 3 business days.
- Refund or Exchange Conditions: To be eligible for a refund or exchange, kindly return items in their original condition. Please note that bundles are not eligible. Avoid any usage, modifications, or damage to the hair, as these actions will disqualify the item(s) for a refund or exchange.
At Leet Hair, we uphold stringent standards for product quality and integrity. Should you have any inquiries about our return policy or need guidance with a return, please don't hesitate to reach out. We want our customers to feel confident and happy with their purchase, and we strive to make the return process as simple and stress-free as possible.
Leet Hair Team
Our customer service team is available Monday through Friday from 10 AM to 7 PM CST to assist you with any questions or concerns you might have. Contact us directly at firstname.lastname@example.org to escalate if you are not satisfied with my representative’s or call me at 872-258-9226 You can also submit your information through the contact form, and a member of our service team will get back to you during business hours.